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Terms and Conditions

Accepting the quote implies having read and accepted the following terms and conditions.

Polivies of cancellation

Requests for cancellation must be sent by e-mail to info@hotelenzo.it

Standard rate:

For stays from 17/06/2023 to 09/09/2023:

  • Cancellation 7 days before arrival: free;
  • Cancellation from 6 days before arrival: penalty of 50% of the amount of the stay;
  • Cancellation or no show on the same day of arrival: 100% penalty of the amount of the stay.

For stays during the remaining period:

  • Cancellation before 12:00 two days before arrival: free;
  • Cancellation after 12:00 two days before arrival: penalty of 50% of the amount of the stay;
  • Cancellation or no show on the same day of arrival: 100% penalty of the amount of the stay.

Non-refundable rate:

  • In case of changes or cancellation of the reservation will be applied the penalty of 100% of the amount of the stay.

In case of cancellation on time, the deposit will be returned within 48 working hours by the property.

Special cases or cancellations due Covid-19:

The customer may withdraw from the contract, without paying any penalty, in the following special cases:
A) up to 7 days prior to expected arrival in case of documented Covid-19 positivity;
B) up to 7 days before the expected arrival for reasons of force majeure other than Covid-19 but in any case falling within the documented and documented causes of impossible occurrences (such as death or illness).

The customer who withdraws from the contract for the reasons referred to in points A) and B) of the preceding paragraph will be charged respectively:
1) in case of withdrawal more than 7 days before arrival in case of positive Covid-19 documented, 50% of the amount due for the entire stay;
2) in case of withdrawal more than 7 days before the expected arrival in case of causes of impossible occurrence documented 50% of the amount due for the entire stay.

No cancellation fee will apply if it is impossible for the guest to reach the booked solution due to mobility restrictions imposed by the authorities because of the pandemic.

Request for modification of the dates of stay

In case of modification of the dates, the price of the stay will be adjusted to the active rate on the day of the change request. You can request a change of dates only if the booking was made directly with the property and communicated to the same necessarily by e-mail to info@hotelenzo.it

To book

Standard rate:

For stays from 17/06/2023 to 09/09/2023.

The 30% deposit will be required at the time of booking. The balance of the amount of the stay will be required upon expiration of the free cancellation.

For stays in the remaining periods.

No deposit will be required at the time of booking. The balance of the amount of the stay will be required upon expiration of the free cancellation.

Non refundable rate:

Payment is required upon booking of 100% of the amount of the stay.

Before your arrival:

For stays from 17/06/2023 to 09/09/2023.

Within 7 days before arrival you will need to:

  • Fill in the online check-in via the link sent by the hotel, entering the personal data of all the components and the tax code of the booking holder;
  • Make the total balance of the stay excluding the tourist tax to be paid on site. In the absence of the balance within 7 days before arrival the reservation will be cancelled.

For stays in the remaining periods.

Within 2 days before arrival you will need to:

  • Fill in the online check-in via the link sent by the hotel, entering the personal data of all guests;
  • Pay the total balance of the stay excluding the tourist tax to be paid on site. In the absence of the paid balance within 2 days before the reservation will be cancelled.
Hotel Enzo a Porto Recanati